We want you to be satisfied with your purchase. We will issue a return or exchange for an item within 10 days of receipt if it is in original condition and with tags attached. Refunds for all transactions will be issued to the original form of payment.

Email us at info.echtego@gmail.com and state your reason for return  and we will email you a prepaid shipping label. A shipping and processing fee of $25 will be deducted from your refund. 

If we made a mistake (wrong item, size, or color) or if your item is damaged, we will offer you an exchange, with free shipping, or a full refund if the item is no longer available. We must receive the return before we can offer you any exchange or refund. 

Please note, we only process returns and exchanges that were purchased via the online store. Garments purchased from department stores or specialty stores must be returned to the store in which it was purchased.

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.

Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).